Privacy at Raise And Dine
Privacy Policy
This Privacy Policy explains how Raise And Dine ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, dine at our venue, make a reservation, or participate in our exclusive hospitality and entertainment experiences in Australia.
1. Privacy Policy Overview
Raise And Dine is a premium restaurant and social venue in Australia, combining fine dining, live entertainment, and curated poker evenings within an elegant hospitality setting. We are committed to handling your personal information with care and transparency, whether you are exploring our restaurant concept, browsing our menu, booking a table, attending a private event, or participating in our poker and entertainment experiences.
This Privacy Policy outlines what personal information we collect about you, how we use it to deliver and refine our hospitality services, the circumstances in which we may share it, and the safeguards we apply. It also explains your privacy rights and how you can exercise them in line with applicable Australian privacy laws.
By using our website at https://raiseanddinne.com, interacting with us online or offline, or visiting our venue, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect personal information that we reasonably need to operate our restaurant, manage reservations, host events, and deliver elevated guest experiences. The information we collect may include:
2.1 Information you provide directly
- Contact details: such as your name, email address, phone number, and postal address when you make a reservation, submit an enquiry, or sign up for updates.
- Reservation and booking details: including preferred date and time, party size, seating preferences, occasion type (for example, celebration, corporate dinner), and any notes you choose to provide.
- Dining and experience preferences: such as dietary requirements, allergies, accessibility needs, wine or cocktail preferences, and service expectations shared with our team.
- Private events and VIP experiences: information you share when enquiring about or booking private events, VIP dining, or group poker evenings, such as event objectives, guest profiles, and schedule requirements.
- Participation in poker and entertainment evenings: registration details for poker nights and related social experiences, to manage attendance, seating, and schedule communications. We present poker exclusively as a social entertainment feature within a broader hospitality context, not as a gambling service.
- Communication records: messages, feedback, or enquiries submitted via our website forms, email, phone, or in-person conversations that we record in our booking or guest relationship systems.
2.2 Information collected automatically
When you use our website, certain information may be collected automatically to help us understand and improve how guests discover and interact with Raise And Dine:
- Usage and analytics data: such as pages viewed, time spent on our website, navigation pathways, browser type, device details, and general location (e.g. city or region) derived from your IP address.
- Technical information: including IP address, device identifiers, operating system, and browser settings used to secure our systems and optimise your browsing experience.
- Cookie and tracking data: information captured through cookies and similar technologies to remember your preferences and measure website performance (see Section 6 — Cookies & Tracking).
2.3 Information from third-party sources
Where appropriate, we may receive personal information about you from trusted partners that assist with reservations and guest services, such as:
- Online reservation platforms and booking tools you use to secure a table or event at Raise And Dine.
- Hospitality, ticketing, or event management partners involved in co-hosted experiences or special events.
- Marketing and analytics providers that help us understand aggregated audience trends and campaign performance.
We handle information received from third parties in accordance with this Privacy Policy and any additional notices provided to you by those third parties.
3. How We Use Your Information
We use your personal information to provide refined hospitality services, manage our operations, and curate meaningful experiences. Specifically, we may use your information to:
3.1 Deliver core hospitality services
- Process reservations and bookings: confirming your booking details, managing waitlists, accommodating special requests, and communicating any changes.
- Organise private events and VIP experiences: planning menus, room layouts, service timings, entertainment, and concierge support tailored to your event brief.
- Coordinate poker and entertainment evenings: managing attendance, providing schedule updates, and ensuring that poker remains a social, hosted experience within our broader dining environment.
- Provide guest support: responding to your questions, handling feedback, and resolving any issues with empathy and discretion.
3.2 Personalise and enhance your experience
- Remembering your preferences (such as seating, dietary requirements, or favourite dishes) to offer a more personalised welcome on return visits.
- Recommending menu items, wine pairings, or experiences based on your expressed interests and previous visits.
- Curating relevant information about upcoming events, chef's specials, or VIP experiences that align with your preferences, where permitted by law.
3.3 Operate, analyse, and improve our services
- Monitoring website performance and guest journeys to ensure our digital experience remains clear, accessible, and intuitive.
- Analysing aggregated reservation and visit patterns to refine our opening hours, menu design, service offering, and event schedule.
- Testing and implementing new features, content, and tools across our website to better support guests.
3.4 Legal, safety, and compliance purposes
- Complying with applicable laws, regulations, and lawful requests from regulators or law enforcement.
- Protecting the safety, security, and integrity of our venue, guests, team members, and digital systems.
- Managing and defending legal claims, and maintaining appropriate business records.
4. Data Sharing & Disclosure
We respect the trust you place in Raise And Dine and do not sell your personal information. We only share your information where necessary and appropriate, as described below.
4.1 Trusted service providers
We may share personal information with carefully selected third parties who support our operations and help us deliver a premium guest experience, such as:
- Reservation and booking platforms that process your table or event requests.
- Payment processors and financial institutions that handle transactions for deposits or pre-paid experiences.
- Technology providers that host our website, manage our guest relationship tools, or provide analytics and security services.
- Event, entertainment, and hospitality partners involved in delivering specific experiences you have elected to attend.
These providers may only access personal information to perform services on our behalf and are required to handle it in accordance with applicable privacy laws and contractual obligations.
4.2 Legal and regulatory requirements
We may disclose personal information where we reasonably believe it is necessary to:
- Comply with applicable laws, regulations, court orders, or lawful requests from public authorities.
- Protect the rights, safety, and property of Raise And Dine, our guests, our team members, or the public.
- Prevent, investigate, or respond to potential fraud, security incidents, or other harmful activities.
4.3 Business transitions
In the event of a reorganisation, merger, acquisition, or similar business change, your personal information may form part of the transferred assets. We will continue to protect your information in line with this Privacy Policy and applicable laws, and will notify you of any material changes where required.
4.4 Marketing and third parties
We do not disclose your identifiable personal information to unrelated third parties for their own direct marketing purposes without your consent. If we work with partners on joint marketing or curated guest experiences, we will only share personal information where it is appropriate, lawful, and aligned with the expectations set with you.
5. Data Security
We apply technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, or alteration. While no system can be guaranteed as completely secure, we are committed to maintaining a high standard of security appropriate to the nature of the information we hold.
5.1 Technical safeguards
- Use of secure connections (such as HTTPS) on our website to help protect information in transit.
- Encryption and secure configuration practices applied to key systems where suitable.
- Access controls, authentication, and logging on systems that store or process personal information.
5.2 Organisational practices
- Restriction of access to personal information to team members and service providers who need it to perform their role.
- Internal protocols and training that reinforce privacy, confidentiality, and data handling expectations.
- Review of our systems and processes to align with evolving security and privacy standards.
5.3 Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements. When information is no longer required, we will take steps to de-identify or securely destroy it, subject to any applicable retention obligations.
7. Your Rights & Choices
We seek to give you meaningful control over your personal information. Depending on the circumstances and applicable Australian privacy laws, you may have the ability to:
- Access the personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion of personal information where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
- Object or restrict certain types of processing, including for direct marketing.
- Withdraw consent where our processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
7.1 Marketing communications
If you receive hospitality updates, event invitations, or marketing communications from Raise And Dine, you can opt out at any time by using the unsubscribe link in the message or by contacting us directly using the details in Section 8. We will continue to send essential service communications relating to active reservations, event bookings, or important updates about your visit.
7.2 Exercising your rights
To exercise your privacy rights or make a request, please contact us using the details in Section 8 — Contact & Updates. To help us respond efficiently, please provide sufficient detail to identify yourself and the information or request you are referring to. We may need to verify your identity before actioning certain requests for security reasons.
8. Contact & Policy Updates
8.1 How to contact us
If you have questions about this Privacy Policy, concerns about how your personal information is handled, or wish to exercise your privacy rights, you can contact us via our dedicated channels:
- Website: submit an enquiry through our Contact Us page.
- Reservations and events: include your privacy query when completing a form on our Reservations or VIP pages, or when discussing arrangements with our team.
We take privacy-related enquiries seriously and aim to respond within a reasonable timeframe.
8.2 Updates to this Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our services, our use of technology, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (for example, on our website or during the reservation process).
Your continued use of our website, services, or venue after any update to this Privacy Policy will constitute your acknowledgement of the revised policy, to the extent permitted by law.