Terms and Conditions

1. Terms and Conditions Overview

These Terms and Conditions ("Terms") apply to all guests of Raise And Dine and to all users of our website located at https://raiseanddinne.com/ ("Website"). They are intended to provide a clear understanding of how we operate our premium restaurant, live entertainment, and social poker evenings, and how you may access and use our services both online and in-venue.

By reviewing these Terms before making a reservation, attending an event, or engaging with any of our hospitality experiences, you help ensure that the expectations between you and Raise And Dine remain clear, respectful, and aligned with our commitment to a sophisticated, safe, and welcoming environment.

2. Acceptance of Terms

By accessing or using the Website, placing a booking or reservation, attending Raise And Dine in person, or participating in any of our experiences (including, but not limited to, fine dining, live entertainment, and social poker evenings), you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein.

If you do not agree with any part of these Terms, you must not use the Website, make a reservation, or attend our venue for any of the services or events we offer. Your continued use of the Website or ongoing engagement with Raise And Dine after any updates to these Terms will constitute your acceptance of those changes.

3. Eligibility and Age Restrictions

Raise And Dine operates as a premium hospitality venue in Australia. While our dining experiences may be suitable for a broad range of guests, certain components of our offering, particularly social poker evenings and selected live entertainment events, are strictly available only to guests who are at least 18 years of age.

By using the Website, making a reservation that includes poker evenings or age-restricted events, or entering the venue for such experiences, you warrant that you are at least 18 years old and legally permitted to participate in adult social entertainment under applicable Australian law. We reserve the right to request valid photo identification and to decline entry or participation if age eligibility cannot be verified to our reasonable satisfaction.

Our poker experiences are presented strictly as a social entertainment feature within a broader hospitality context. We encourage all guests to engage in responsible and moderate participation and to treat poker evenings as an elegant, recreational component of the overall Raise And Dine experience, rather than as a form of gambling or financial investment.

4. Restaurant and Entertainment Booking Policy

Raise And Dine offers reservations for à la carte dining, chef's specials, private events, live entertainment evenings, and curated social poker nights. All bookings are subject to availability and to the specific terms communicated at the time of reservation.

4.1 Reservations and confirmations

Reservations may be made online via our Reservations page or by contacting us directly using the details on our Contact Us page. A reservation is only confirmed once you receive formal confirmation from us (for example, by email, SMS, or booking system notification). We reserve the right to refuse or cancel a booking where we reasonably believe the reservation information is incomplete, inaccurate, or associated with prior breaches of these Terms.

4.2 Deposits and pre-payments

For certain services—such as large group bookings, exclusive dinners, special events, or social poker evenings—Raise And Dine may require a deposit or full pre-payment to secure your reservation. The applicable deposit amounts, payment methods, and due dates will be clearly communicated at the time of booking. Deposits and pre-payments may be non-refundable or subject to specific conditions, which will be stated in your booking confirmation.

4.3 Cancellations, changes, and no-shows

We understand that plans can change. Where possible, please notify us of any cancellations or amendments as early as possible, and in any event no later than the cancellation deadline stated in your confirmation (for example, 24–72 hours prior to your booking time, depending on the nature of the event or size of the group).

Failure to cancel or amend a reservation within the stated timeframe may result in the forfeiture of your deposit or a cancellation charge, up to the value of the minimum spend or per-person booking fee as set out in your specific booking terms. This policy is in place to help us manage limited seating, premium ingredients, and staffing allocations for our guests.

4.4 Late arrivals and seating

If you or your party arrive late for your reservation, we will do our best to accommodate you; however, we cannot guarantee the full duration of your seating or participation in a particular entertainment session. In cases of significant delay, your table or reserved seats may be released and any deposit or pre-payment may be treated in accordance with our cancellation terms.

4.5 Event and experience changes

Raise And Dine may adjust menus, entertainment schedules, or the format of poker evenings where reasonably required, for example due to seasonal produce availability, artist or host changes, or operational considerations. Where such changes are material to your booking, we will use reasonable efforts to notify you in advance and to discuss alternative options or, where appropriate, refunds or credits.

5. Guest Conduct and Venue Etiquette

Raise And Dine is designed as a calm, refined environment that balances fine dining, live entertainment, and social poker evenings. To preserve this experience for all guests, we expect all visitors to observe respectful conduct, follow lawful directions from our team, and adhere to any reasonable house rules communicated on-site.

5.1 Respectful behaviour

Guests must treat fellow patrons, our staff, and any third-party entertainers with courtesy and respect. We do not tolerate abusive, aggressive, discriminatory, or harassing behaviour. Raise And Dine reserves the right, at its sole discretion, to refuse service, cancel bookings, or request that guests leave the premises where conduct is inappropriate or unsafe. In such cases, deposits or payments may be forfeited.

5.2 Dress code and presentation

Given the premium and editorial nature of our venue, a smart, sophisticated dress code may apply, particularly in lounge and poker areas or at certain special events. Details of any dress requirements will be communicated on our Website or at the time of booking. Guests who do not meet the stated dress expectations may be refused entry to specific areas, experiences, or events.

5.3 Responsible participation in poker and entertainment

Our poker evenings are curated as a social, hospitality-led form of entertainment and should not be regarded as gaming or wagering in a commercial sense. Guests are expected to participate responsibly, respect table etiquette, follow the instructions of our hosts, and avoid any behaviour that could be considered collusive, deceptive, or unsportsmanlike.

We may, in our discretion, limit or suspend a guest’s participation in poker or other entertainment if we believe it is in the best interests of the guest, other patrons, or the integrity of the experience, or where required by law or applicable licensing conditions.

5.4 Venue property and safety

Guests are expected to take reasonable care of the venue, furnishings, and any equipment provided. You are responsible for any damage or loss caused by you or your party through negligence, wilful misconduct, or failure to follow safety instructions. You must also comply with any safety signage, capacity limits, and emergency procedures communicated by staff.

6. Intellectual Property

All intellectual property rights in and to the Website and our branded materials are owned by or licensed to Raise And Dine. This includes, without limitation, text, photography, videography, page layouts, menu designs, logos, icons, trade dress, and other creative content presented on the Website or within the venue.

Subject to your continued compliance with these Terms, Raise And Dine grants you a limited, non-exclusive, non-transferable licence to access and view the Website for your personal, non-commercial use in considering or arranging a visit to our venue. Except as expressly permitted by applicable law, you must not copy, reproduce, adapt, distribute, modify, translate, publish, or otherwise exploit any of our content or branding without our prior written consent.

Unauthorised use of our intellectual property, including use that could cause confusion, imply endorsement, or dilute the distinctiveness of the Raise And Dine brand, may result in legal action and the pursuit of all remedies available under Australian law.

7. Privacy and Data Protection

Raise And Dine is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other applicable privacy legislation. When you interact with us—whether by browsing the Website, submitting an enquiry, placing a reservation, or attending our events—we may collect and process certain personal information about you.

Personal information may include your name, contact details, booking preferences, payment details (handled through secure third-party payment providers), and any dietary requirements or accessibility needs you choose to disclose. We collect this information to manage reservations, tailor experiences, administer events, respond to enquiries, comply with legal obligations, and enhance the quality of our hospitality offering.

We implement reasonable technical and organisational measures to safeguard the personal information we hold. Access to your data is restricted to authorised personnel or trusted service providers who require it for legitimate business purposes and are subject to appropriate confidentiality obligations.

Further details about how we collect, use, share, and retain personal information, and about your rights to access or correct your information, are set out in our dedicated Privacy Policy. In the event of any inconsistency between these Terms and our Privacy Policy in relation to privacy matters, the Privacy Policy will prevail.

8. Limitation of Liability

To the fullest extent permitted by law and subject to your rights under the Australian Consumer Law, Raise And Dine and its directors, officers, employees, and agents exclude all liability for any loss, damage, cost, or expense (whether direct, indirect, consequential, or otherwise) arising out of or in connection with:

• your use of, or inability to use, the Website;
• your attendance at the venue or participation in any dining, entertainment, or social poker experiences; and
• the acts or omissions of any third-party contractors, entertainers, suppliers, or service providers engaged in connection with your experience.

While we take great care to curate accurate, up-to-date menus, event schedules, and visual content, we do not warrant that the Website will always be accurate, complete, error-free, or uninterrupted. Menu items, prices, availability, and event details may change without prior notice.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantees or non-excludable rights you may have under the Competition and Consumer Act 2010 (Cth) or similar legislation. Where liability cannot be excluded, but may be limited, our liability will be limited, at our option, to the resupply of relevant services or payment of the cost of having those services supplied again.

9. Changes to Terms and Conditions

Raise And Dine may amend, update, or replace these Terms at any time to reflect changes in our operations, venue offerings, legal requirements, or broader business considerations. Any revised Terms will be posted on this page with an updated effective date. We encourage you to review this page periodically, particularly before making a new reservation or attending a special event.

Your continued use of the Website or participation in our services following the publication of updated Terms will constitute your acceptance of those changes. If you do not agree to any revised Terms, you should discontinue use of the Website and, where relevant, contact us to discuss existing bookings.

10. Governing Law

These Terms are governed by the laws of Australia and, in particular, the laws of the State or Territory in which Raise And Dine primarily operates (as indicated on our Contact Us page). You irrevocably submit to the non-exclusive jurisdiction of the courts of that State or Territory and of the Commonwealth of Australia in respect of any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Website or our services.

Where permitted by law, you agree that any dispute resolution process will first involve good faith negotiations between you and Raise And Dine. If a resolution cannot be reached, the parties may consider mediation or another form of alternative dispute resolution before commencing formal court proceedings, unless urgent interlocutory relief is sought.

11. Contact Information and Questions

If you have any questions, concerns, or requests for clarification about these Terms, our booking policies, venue etiquette, or how we handle personal information, you are encouraged to contact us directly. Our team will use reasonable efforts to respond to your enquiry in a timely, transparent, and courteous manner.

For all such enquiries, please visit our Contact Us page for the most up-to-date contact details, or submit a message through our online contact form. If your question relates to an existing or upcoming reservation, please include your booking reference and the date of your visit so that we can assist you more efficiently.

Guests may also review our Privacy Policy for additional information on data handling, and our Events and Poker pages for further details about current and upcoming hospitality experiences at Raise And Dine.